Frequently Asked Questions

Addiction Treatment FAQs

CLEANSLATE CENTERS

Frequently Asked Questions about

CleanSlate Addiction Treatment

We specialize in outpatient medication-assisted treatment ( MAT) for opioid use disorder ( OUD) and alcohol use disorder ( AUD). Our compassionate team is dedicated to helping you reclaim your life from addiction. Below, you’ll find answers to common questions about scheduling appointments, treatment options, behavioral health services, and more.

If you have further questions or are ready to start your recovery journey, call us at 833-505-4673 or schedule your appointment online.

Scheduling Appointments for Addiction Treatment at CleanSlate

What is outpatient addiction treatment?

Outpatient addiction treatment is a structured medical program for substance use disorder that does not require an overnight stay.

How do I schedule an addiction treatment appointment with CleanSlate Centers?

You can schedule an appointment by calling us at 833-505-4673 or through our online self-scheduling portal.

Do I need a referral to start addiction treatment?

No referral is necessary to begin treatment with CleanSlate Centers. You can schedule an appointment directly by calling 833-505-4673.

What should I expect during my first appointment for addiction treatment?

During your initial visit, you’ll undergo a medical assessment and work with your provider to develop a personalized treatment plan based on your needs and recovery goals.

When can I be seen for treatment?

Appointment availability varies by location, but we strive to accommodate urgent needs as quickly as possible. Call 833-505-4673 to discuss your specific situation, and we’ll work to get you in promptly.

What should I bring to my first addiction treatment appointment?

Please bring a valid ID, your insurance information, and any relevant medical records to your first appointment.

Ready to take the first step toward recovery?

Call us at 833-505-4673 or schedule your appointment online today.

Addiction Treatment Options and Care at CleanSlate

What conditions does CleanSlate Centers treat?

We specialize in outpatient treatment for opioid use disorder ( OUD) and alcohol use disorder ( AUD) using medication-assisted treatment (MAT).

What is Medication-Assisted Treatment (MAT)?

Medication-Assisted Treatment (MAT) combines medications like Suboxone® or Vivitrol® with counseling and behavioral health therapy for a comprehensive approach to treating substance use disorders. Learn more about our MAT services.

Do I have to be in withdrawal to start treatment?

No, come as you are. Our no-judgment approach means we meet you wherever you are in your recovery journey.

Does CleanSlate provide treatment for other substance use disorders, like cannabis or stimulants?

Yes, alongside OUD and AUD, we offer treatment for addiction to other substances such as cannabis and stimulants.

What medications are used in CleanSlate's medication-assisted treatment?

CleanSlate Centers use FDA-approved medications such as Suboxone ® (buprenorphine/naloxone), Buprenorphine, Vivitrol® (naltrexone), and Brixadi™. We do not offer methadone treatment.

How often do I need to visit CleanSlate for treatment?

The frequency of visits depends on your individualized treatment plan. Some patients visit multiple times per week, while others come in less frequently based on their progress.

Does CleanSlate treat pregnant women with opioid use disorder?

Yes, we offer specialized treatment for pregnant women with opioid use disorder to support both maternal health and fetal development.

Ready to begin your personalized treatment plan?

Call us at 833-505-4673 or schedule your appointment online today.

Behavioral Health Services and Long-Term Recovery Support

Does CleanSlate Centers provide behavioral health services?

Yes, many of our centers offer behavioral health services alongside addiction treatment to address co-occurring mental health conditions.

Is family support available as part of treatment?

While we don’t offer direct family therapy, we encourage family members to call us at 833-505-4673. We can work together to help your loved ones get into treatment and on the road to recovery.

What if I need help outside of appointment hours?

If you need assistance outside of your scheduled appointment times, our Patient Support Department is available with extended hours to support you. Please call 833-505-4673 during our call center hours:

After these hours, calls will be directed to our answering service, which will take your message, and we will get back to you as soon as possible.

Do you offer support for co-occurring mental health conditions like depression or anxiety?

Yes, most CleanSlate Centers provide treatment for co-occurring conditions such as depression, anxiety, and trauma, alongside addiction treatment.

How does CleanSlate support long-term recovery?

We provide ongoing support for as long as needed. We also help patients connect with other recovery resources, including 12-step programs and support groups, to maintain sobriety.

Your recovery is our priority.

Reach out anytime you need support. Call us at 833-505-4673 or schedule your appointment online today.

Additional Services and Harm Reduction Principles

Does CleanSlate offer care coordination services?

Yes, care coordination is available at most centers. We can assist with referrals to additional healthcare providers when necessary.

Does CleanSlate provide HIV testing?

Yes, HIV testing is available at many of our locations.

What harm reduction principles does CleanSlate follow?

We use harm reduction principles to reduce the negative effects of drug use while supporting your journey to recovery.

Does CleanSlate offer Hepatitis C screening and treatment?

Yes, we offer Hepatitis C screening and treatment as part of our comprehensive care.

Can CleanSlate help manage opioid or fentanyl withdrawal symptoms?

Yes, we offer withdrawal management as part of our treatment for opioid addiction. However, we cannot provide medical advice before you are seen by one of our providers. If you are experiencing severe withdrawal symptoms or require urgent medical attention, please call 911 or visit your nearest emergency room.

In the meantime, general measures like staying hydrated, resting, and reaching out to supportive friends or family members may help you feel more comfortable before your first visit. Remember, withdrawal can be challenging, but taking this step toward recovery is significant.

For personalized care and support, please contact us at 833-505-4673 to schedule an appointment.

We are committed to providing comprehensive care.

Contact us at 833-505-4673 to learn more about our services.

Payment, Billing, and Insurance Information

What types of payment does CleanSlate Centers accept?

We accept most major insurance plans, Medicaid, and offer self-pay options. Contact us at 833-505-4673 for more details.

I have a question related to billing. How can I get assistance?

Please email your billing inquiries to patientinquiries@cleanslatecenters.com and allow 48 hours for a response. If you need immediate assistance, call 615-425-0220 and follow the prompts.

For billing and insurance questions, contact us today at 833-505-4673

CleanSlate Locations and Relocation Support

How can I find a CleanSlate Center near me?

You can find a CleanSlate location near you using our center locator.

Can I speak with someone at my local center?

Yes. Call 833-505-4673, and our Patient Support Department can assist with most inquiries or leave a message for your local center to call you back.

Can I switch CleanSlate locations if I move?

Yes, if you relocate, we can help connect you to a CleanSlate Center near your new location to continue your treatment seamlessly.

What are the Patient Support Department’s hours of operation?

The Patient Support Department is open:

Find your nearest CleanSlate Center and start your recovery journey today.

Additional Information About CleanSlate Services

Does CleanSlate offer telehealth services for addiction treatment?

Yes, CleanSlate offers telehealth for patients who have reached an advanced stage in their recovery. This option is available only to patients who have demonstrated clinical stability, consistent appointment attendance, and no longer require frequent in-person monitoring. Eligibility is determined by your provider. Telehealth appointments are typically scheduled once or twice per month and require access to a private space and video-capable device. Periodic in-person visits for lab work and assessments are still required. Telehealth is not available for new patients, as in-person care is essential in the early stages of treatment.

Where do I send a medical record request, and find information about credentialing?

You can fax medical record requests to 866-576-8050 or email them to medicalrecords@cleanslatecenters.com. Find more information about credentialing.

How do I sign a Release of Information form and learn about privacy practices?

You can sign a Release of Information form and find more details about our privacy practices by visiting this page. This ensures we manage your information in accordance with privacy laws and your preferences.

Where can I find news about CleanSlate and updates on addiction treatment?

Visit our News page to stay informed about the latest developments at CleanSlate and national updates on addiction and addiction treatment.

Does CleanSlate provide inpatient addiction treatment services?

We do not offer inpatient services, but we can help you find a facility if you need that level of care.

How do I access a telehealth appointment on Zoom?

If you are scheduled for a telehealth appointment, follow our Zoom instructions here for step-by-step guidance on accessing your session.

Where can I learn about CleanSlate’s cutting-edge addiction treatment research?

Visit our Research page to explore how CleanSlate is advancing addiction treatment through innovative research and evidence-based practices.

Have more questions?

Contact us at 833-505-4673 for assistance.

Ready to Start Your Recovery Journey?

If you have more questions or are ready to take the first step toward recovery from opioid or alcohol use disorder, CleanSlate Centers is here to help. Call us at 833-505-4673 or schedule your appointment online today. We’re dedicated to providing compassionate, personalized care to help you reclaim your life from addiction.

CleanSlate Centers is committed to making your journey to recovery as smooth as possible. Our no-judgment approach and harm reduction principles ensure that you receive the support you need, when you need it.

Don’t wait to get the help you deserve. Contact CleanSlate Centers and begin your path to recovery today.